Returns & Exchanges
At Gift It Gray, we want you to love every item you receive, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges. Please ensure items are in their original packaging and unused condition to qualify for a full refund.
Initiate Your Request
Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the gift is securely padded for transit.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing